If you are having an issue making credit/debit card payments, please refer to
the instructions below.
Clear your browsing cache: This can be done by going to the top
right of your browser and selecting the three dots. Go to the settings and find
Security and Privacy (Wording for this tab may change depending on the
browser). Go to the section in the tab where it allows you to clear browsing
data. Make sure you do not have the portal open before performing the next
step. Click clear browsing data and set the time range to all time. Make sure
Cached images and files is selected. Clear data.
*If you are on a computer when running into these issues, you
may be able to resolve it by pressing ctrl and F5 at the top of the keyboard at
the same time.
If clearing browsing data does not work and you are using a
browser that is not Google Chrome, try installing it and making the payment
If you need specific instructions for your browser, you can use
this link: How
to Clear the Cache and Cookies in Your Web Browser | Information Technology Services